GOKantan – Privacy Policy
(Last Updated: 09 June 2026)
Welcome to GOKantan, operated by Legacy Keystone Sdn Bhd ("GOKantan", "we", "us", or "our").
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use the GOKantan mobile application, website, and related services (collectively, the "Services").
By creating an account, accessing, or using our Services, you acknowledge that you have read and understood this Privacy Policy.
GOKantan is designed for users worldwide. We strive to handle personal data in accordance with applicable privacy and data protection laws, including those that may apply in the jurisdictions where our users reside.
1.Information We Collect
When you use GOKantan, we may collect the following types of information:
Account Information
Information you provide when creating and managing your account, including your email address.
Device and Technical Information
Information about the device and services you use to access GOKantan, such as device identifiers, IP address, operating system version, application version, and crash or diagnostic information.
Payment Information
Records relating to Trip Pass purchases and transactions. Payments are processed by Apple App Store and Google Play. GOKantan does not collect or store your credit card or payment card details.
Usage Information
Information about how you use the Services, including saved destinations, itinerary activities, preferences, feature usage, and interactions within the App.
Location Information
If you choose to grant location permissions, we may collect and process location information to provide location-based features and improve itinerary planning functionality. You may disable location permissions at any time through your device settings.
2.How We Use Your Information
We use the information we collect for the following purposes:
To provide, operate, and maintain the GOKantan Services.
To create and manage user accounts.
To generate, organize, and manage travel itineraries and Trip Pass access.
To process purchases and maintain transaction records.
To provide customer support and respond to enquiries or feedback.
To send important service-related communications, updates, and notifications.
To monitor, analyze, and improve the performance, functionality, and user experience of the Services.
To detect, prevent, and investigate fraud, misuse, security incidents, or violations of our Terms of Use.
To comply with applicable legal, regulatory, and operational requirements.
3.Sharing and Disclosure of Information
We do not sell your personal information.
We may share information with the following categories of third parties when necessary to operate and provide the Services:
Service Providers
We may share information with trusted third-party service providers that assist us in operating the Services, including cloud hosting providers, analytics providers, payment processors, customer support tools, and other technology partners.
Payment Providers
Purchases made through the App are processed by Apple App Store and Google Play. These platforms process payment information in accordance with their own privacy policies and terms.
Legal and Regulatory Requirements
We may disclose information where required by applicable law, regulation, legal process, court order, or governmental request, or where we believe such disclosure is necessary to protect our rights, users, or the security of the Services.
Business Transfers
If GOKantan or its assets are involved in a merger, acquisition, restructuring, financing transaction, or sale of assets, user information may be transferred as part of that transaction, subject to applicable legal requirements.
4.Your Privacy Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information, including the right to:
Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information, subject to applicable legal, operational, and regulatory requirements.
Withdraw consent where processing is based on consent.
Request information about how your personal information is used and shared.
Object to or restrict certain processing activities where permitted by law.
To exercise any of these rights or to submit a privacy-related enquiry, please contact us using the contact details provided in the "Contact Us" section of this Privacy Policy.
We may need to verify your identity before processing certain requests.
5. Data Retention
We retain personal information only for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, enforce our agreements, and maintain the security and integrity of our systems.
In general:
Account information is retained while your account remains active.
If you delete your account, we will take reasonable steps to delete or anonymize your personal information, subject to applicable legal, operational, accounting, security, and regulatory requirements.
Transaction and payment-related records may be retained for longer periods where required by applicable financial, tax, accounting, or legal obligations.
Analytics and diagnostic information may be retained in aggregated, anonymized, or de-identified form to help improve the Services.
When personal information is no longer required, we will take reasonable steps to securely delete, anonymize, or otherwise dispose of it.
6. Security Measures
We take reasonable steps to protect personal information from unauthorized access, disclosure, alteration, loss, misuse, or destruction.
These measures may include technical, administrative, and organizational safeguards such as access controls, encryption where appropriate, secure hosting environments, and monitoring of our systems and services.
However, no method of transmitting or storing data over the internet is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.
7. International Data Transfers
GOKantan may use service providers, hosting providers, and technology platforms located in different countries. As a result, your personal information may be processed, stored, or accessed outside your country of residence.
Where applicable, we take reasonable steps to ensure that personal information transferred internationally is protected through appropriate contractual, technical, organizational, or other legally recognized safeguards.
By using the Services, you acknowledge that your information may be transferred, stored, and processed in countries other than your country of residence.
8. Children's Privacy
GOKantan is intended for general audiences and is not directed to children under the age of 13, or such higher minimum age as may be required under applicable local laws.
We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us without appropriate consent, please contact us and we will take reasonable steps to investigate and, where appropriate, delete the information.
If we become aware that we have collected personal information from a child in violation of applicable laws, we will take reasonable steps to remove that information from our systems.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our Services, legal requirements, operational practices, or other business needs.
When we make material changes to this Privacy Policy, we may notify users through the App, by email, or through other reasonable means where appropriate.
The "Last Updated" date at the top of this Privacy Policy indicates when the most recent changes were made. Your continued use of the Services after any updates become effective constitutes acknowledgment of the revised Privacy Policy.
10. Contact Us
If you have any questions about this Privacy Policy, your personal information, or your privacy rights, please contact us at:
Legacy Keystone Sdn Bhd
Email: admin@gokantan.com
Website: https://gokantan.com
We will make reasonable efforts to respond to privacy-related enquiries within a reasonable timeframe.